And while conversational AI solutions take the load off your support team, choosing the right one for your business can be difficult. In this guide, we’ll walk you through the 10 best conversational AI platforms to help you choose the best one for your business needs.

AI customer service platforms use advanced technologies such as predictive analytics, machine learning, and natural language processing to automate responses and workflows, freeing human agents to focus on more complex issues.

AI advancements have given rise to chatbots that utilize Generative AI, Natural Language Processing (NLP), and other advanced technologies. These enhancements enable chatbots to detect intent, urgency, and sentiment better when responding to customer queries. When necessary, they also route tickets to specific agents based on domain expertise, language familiarity, and other criteria.

This guide explores the transformative impact of AI on customer service, emphasizing the shift from traditional methods to advanced AI technologies like GPT models. It discusses the challenges and practicalities of integrating AI into customer support operations and offers insights into selecting and implementing AI solutions effectively.

Introducing Smart Intents. Make it easy for your customers to go from problem to solution in just seconds.

Unlock the true potential of global outreach with AI-powered multilingual support.
Businesses that embrace AI for multilingual support can enjoy a host of benefits, including:
👉 Faster First Contact Resolution (FCR)
👉 Improved CSAT
👉 Enhanced Productivity
👉 Machine Learning

New “Metashift” solution enables brands to deliver immersive customer service and user support, get feedback, and provide blockchain verification with in-world support for mobile, AR, and VR experiences

Helpshift, the established leader for in-app customer service in the mobile gaming industry, has set its sights on expanding its services to the rapidly growing fintech industry

With communities around the world bracing for the full impact of the developing COVID-19 pandemic, Helpshift announced today that the company will offer its technology at no cost to community, government, and healthcare organizations on the front lines of the COVID-19 response

Wearables are getting smarter, prices are going down, and 5G is streamlining processes in ways that weren’t possible a year ago

Leading B2C customer service company builds Connected Customer Conversations, a unified support experience built for today’s consumers, and launches Helpshift for Phone, an integrated voice and messaging solution

Linda Crawford, CEO of Helpshift, and Nathaniel Gates, founder and CEO of Alegion, participated in a panel discussion at VentureBeat’s Transform 2018 summit where they spoke about the (sometimes uncomfortable) marriage of AI and humans in the customer service space